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- Too High
- Too Low
- About Right
- How Would You Know?
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- Where Medical Care Could Make
- A Difference
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- U.S.
- U.K.
- New Zealand
- Australia
- Canada
- Published May/June issue of Health Affairs
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31
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- No country consistently on top or on bottom on all indicators
- Each country best and each country worst on at least one indicator
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32
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- No evidence to support claim:
- We have the best health care in the world
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33
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- Institute of Medicine Crossing the Quality Chasm report uses six
criteria to judge health care:
- Patient safety
- Patient-centeredness
- Timeliness
- Efficiency
- Effectiveness
- Equity
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- Commonwealth Fund surveys:2001 and 2002
- Sampled sicker patients who would be using the health care system
- Reported fair or poor health, or
- Past two years hospitalized, major surgery or reported serious
illness or injury requiring intensive medical care in past two years
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- U.S. ranked last overall
- Wrong Rx past 2 years (12%)
- Medical mistake in treatment (18%)
- U.K. ranked best overall
- Wrong Rx past 2 years (10%)
- Medical mistake in treatment (9%)
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- U.S. ranked next to last overall
- Physician not listening to concerns (17%)
- Physician not spending enough time (21%)
- New Zealand ranked best overall
- Physician not listening to concerns (8%)
- Physician not spending enough time (10%)
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- U.S. ranked third overall
- Long waits for hospital admission (13%)
- Wait 5 or more days for appointment (18%)
- New Zealand ranked best overall
- Long waits for hospital admission (24%)
- Wait 5 or more days for appointment (1%)
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- U.S. ranked last overall
- Sent for duplicate tests by different MDs (22%)
- Medical records or test results not in time (25%)
- Australia ranked best overall
- Sent for duplicate tests by different MDs (13%)
- Medical records or test results not in time (14%)
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40
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- U.S. tied for last overall
- Not getting test or follow-up due to cost (26%)
- Not filling prescription due to cost (35%)
- U.K. ranked best overall
- Not getting test or follow-up due to cost (5%)
- Not filling prescription due to cost (10%)
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- U.S. ranked last for low income patients
- Patients having problems paying bills (35%)
- Unable to get care in community (28%)
- U.K. ranked best overall
- Patients having problems paying bills (4%)
- Unable to get care in community (14%)
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- Ability to provide quality care gotten worse in past 5 years
- U.S. ranks next to highest at 57%
- Australia ranks lowest at 38%
- Very concerned quality will decline in future
- U.S. ranks next to highest at 53%
- U.K. ranks lowest at 39%
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- Overall, substantial levels of dissatisfaction by patients and
physicians with quality of U.S. health system
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- U.S. Not getting value for dollar spent
- substantially higher prices
- no better quality
- no higher satisfaction
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